Q. What do you mean by Sales Organisation? Explain the various steps in setting up Sales Organisation.
Ans. MEANING OF SALES ORGANISATION: Whenever two or more persons perform activities for the purpose of achieving any objective together, a necessity to distribute the work among them arises and the coordination between the different activities is made. The organising element is required to fulfill this necessity. Thus, organization is a coordinated effort of different individuals working in an enterprise to achieve its goals. Industrial marketing organisation in an enterprise means the integration and coordination of individual marketing efforts to achieve the cherished goals of the business enterprise. Industrial marketing organisation is a time tested mechanism that enables people to live and work together. With the help of industrial marketing, organizing the task is allocated among the employees according to their specialization. Each employee gets the work of his own interest and therefore, they perform their work efficiently. This leads to the expansion and growth of the business enterprise.
DEFINITIONS OF INDUSTRIAL MARKETING ORGANIZATION
According to C.L. Bolling. “An industrial marketing organization is one where functions of marketing department have been carefully planned and coordinated towards the objective of selling the product to the customers, the whole efforts being effectively supervised and managed so that each function is carried out in the desired manner.”
According to H.R. Tosdal, “An industrial marketing organization consists of human beings working together for the marketing of products manufactured by the firm or marketing of commodities which have been purchased for resale.”
STEPS IN SETTING UP SALES ORGANISATION:
1. Setting the Objectives: The first step in the process of setting industrial marketing organization is to set its objectives. Top management defines the long term objectives for the enterprise like profit maximization, improving reputation, increasing size of enterprise, etc. Marketing department sets specific objectives for achieving the long term objectives set by the top management. These objectives can be: (a) To increase sales, (b) To control selling expenses, (c) To increase market share, (d) To increase profit through customer satisfaction.
2. Defining Necessary Marketing Activities: After having learnt about the objectives of the marketing organization, necessary functions are required to be performed to achieve the determined objectives. The necessary marketing activities can be personal selling. sales promotion, publicity, advertising, marketing research, distribution of goods and services, etc.
3. Grouping Marketing Activities into Jobs, Positions: After identifying various marketing activities to be performed to achieve marketing objectives, the next step is to classify and group the similar and related tasks into various jobs or positions. Some of the marketing activities are crucial in nature; these are classified as high level jobs. Others are of routine nature and are classified as lower level jobs. For proper coordination and control, jobs of similar nature are brought together to form departments.
4. Assignment of Duties: After dividing the various activities into different positions, various persons are assigned the charge of these positions. The jobs are is assigned to the marketing personnel according to their capabilities and specialization. While assignment of job, the principle of 'right man on right job' is followed. The work to be performed by every individual is clearly defined and made known to him. In order to avoid misunderstandings, duplication or overlapping in the work, every one should know what he is required to do.
5. Establishing Reporting Relationship: In this step, every individual is given the authority required to carry out the responsibility assigned to him. A hierarchical structure, i.e., a chain of command is created through successive delegation of authority. Reasonable powers are delegated to heads and supervisory staff to enable them to do their task with ease and efficiency.
